All P&P in the UK is FREE. For international P&P please kindly see our 'Shop Now' page.
The majority of orders will be dispatched via Royal Mail. We aim to dispatch orders within 2-5 days of receiving cleared payment inshAllah.
If you have any problems with your order or shipment, please kindly call us on:
020 8660 2792 (Surrey office)
01283 226197 (Derbyshire office)
07808 275444 (mobile, general and order enquiries)
07897 799691 (mobile, sisters only)
or alternatively, email us (quoting your order number) at:
|Returns & Exchanges
The Consumer Protection (Distance Selling) Regulations 2000 allows for a 7 day (7 working days from the day following the day in which you placed your order) cooling off period when you (the customer) have the right to cancel your order for a full refund.
If you wish to cancel your order, please email us (quoting your order number) within 7 working days of placing your order at:
All goods must then be posted using "Recorded Delivery" to ensure their safe arrival. All postage costs are the customer's responsibility. All returned goods must be unopened and in resalable condition. Once we have received the returned goods, we will refund your money within 30 days inshAllah.
Due to health and hygiene reasons we are unable to accept returns on cupping therapy items. In the unlikely event of our product being damaged or faulty we will replace the item immediately. Please return item within 1 week of receipt.
"Your statutory rights are not affected".